Q: How do I check the status of my order?

A: Upon placing your order, please allow 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. To get your tracking number, simply email us at support@lorenzoshoes.co and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Please understand the impact COVID-19 has had on international businesses and shipping times.

Destination	Estimated Shipping Time
United States (*unable to ship to APO/FPO/DPO addresses and other outlying islands and territories including Alaska, Hawaii, and Guam)	7-15 Business Days
Canada	10-20  Business Days
United Kingdom	7-10  Business Days
Australia/New Zealand	7-15 Business Days
Europe (Austria, Belgium, Denmark, France, Germany, and Italy)	10-20 Business Days

 

Max delivery time - 25 business days

*This doesn't include our 3-5 day processing time.

Q: Does LorenzoShoes cover import taxes or customs duty?

A: NO. Under the international trade law, corresponding fees may be imposed for certain items upon arrival at the country of destination and us, LorenzoShoes, is not responsible for any customs fees, import taxes, or any other charges incurred upon receipt of the imported goods purchased from any of our applicable direct sales channel(s) of which the recipient or buyer will be fully responsible for shouldering such fees, taxes, or other applicable charges associated with the said purchase as prescribed by their local or national law.

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you'd want and click the "Buy Now" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does LorenzoShoes provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: How can I get in contact with you?

A: We handle customer service through email. Send us an email at support@lorenzoshoes.co with any questions or concerns that you have. 

Q: Where does LorenzoShoes ship too?

A: Please understand the toll COVID-19 has had on international businesses and shipping times.

Countries	Excluded States/Territories
United States	Alaska, Hawaii, U.S Virgin Islands, American Samoa, Micronesia, Marshall Islands, Armed Forces: Americas, Europe, Pacific
United Kingdom	None
Australia	None
Canada	None

  

Q: How do I change or cancel my order?

A: If you need to cancel or to make any changes or adjustments (e.g. change size, color) to your order, you may do a self-service through the link provided at the bottom of your order confirmation email or on the "Order Status" page of your order or you can also email our customer support team at support@lorenzoshoes.co within 24 hours of ordering.

Please note, however, that orders can only be edited or canceled within 24 hours of ordering and that any orders that have already been packed or shipped can no longer be canceled.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. 

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our Refund Policy for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us at support@lorenzoshoes.co and we will get back to you as soon as possible.